Coronavirus Update

Coronavirus Update - Updated 2nd July 2020

To all RRSG staff, service users, volunteers and visitors,

RRSG is committed to the safety and well-being of all those who visit our offices, and we want to update you on the ongoing Coronavirus outbreak and how it affects our services.

Our services have not stopped. They have moved on-line including:
- Our Monday & Wednesday Drop Ins
- Our Homework Clubs
- Pop-up English Conversational Classes
Please see: for further details.

Casework Support - 11am - 3pm, Daily

If you need practical help or confidential advice, our caseworkers are available from 11am - 3pm, Monday to Friday.
If you need to make an appointment with one of our Caseworkers, please email and we will make an appointment for you to speak to someone on the phone or using Zoom.
Please see: for further details.

Food Parcels

Readifood is continuing to deliver food parcels to RRSG on Thursdays. We will contact you directly to arrange delivery of the parcels.

If you have not received your food parcel, please contact us on Please do NOT come to the office.

The Government has relaxed rules around lockdown.

Full details:

From Sat 4th July:
- You can meet in groups of up to two households (your support bubble counts as one household) in any location - public or private, indoors or outdoors. You do not always have to meet with the same household - you can meet with different households at different times. However, it remains the case - even inside someone’s home - that you should socially distance from anyone not in your household or bubble. This change also does not affect the support you receive from your carers
- When you are outside you can continue to meet in groups of up to six people from different households, following social distancing guidelines
additional businesses and venues, including restaurants, pubs, cinemas, visitor attractions, hotels, and campsites will be able to open - but we will continue to keep closed certain premises where the risks of transmission may be higher
- Other public places, such as libraries, community centres, places of worship, outdoor playgrounds and outdoor gyms will be able to open
stay overnight away from your home with your own household or support bubble, or with members of one other household
- It will be against the law to gather in groups larger than 30 people, except for a limited set of circumstances to be set out in law
- Moving forward, from 4 July, people will be trusted to continue acting responsibly by following this and related guidance, subject to an upper legal limit on gatherings (as described above). The overwhelming majority of the British public have complied with the regulations, and the wider guidance on how to keep them and their friends and family as safe as possible. Taking this into account, we trust people to continue acting responsibly, and to follow the guidance on what they should and should not do.

You should not:
- Gather indoors in groups of more than two households (your support bubble counts as one household) - this includes when dining out or going to the pub
- Gather outdoors in a group of more than six people from different households; gatherings larger than 6 should only take place if everyone is from just two households
- Interact socially with anyone outside the group you are attending a place with, even if you see other people you know, for example, in a restaurant, community centre or place of worship
- Hold or attend celebrations (such as parties) where it is difficult to maintain social distancing
- Stay overnight away from your home with members of more than one other household (your support bubble counts as one household)
- Gatherings of more than 30 people will be prohibited, apart from some limited circumstances to be set out in law.

You should continue to stay alert and limit your contact with others. Staying at home is the easiest way to do this.

For full details please see:

One Reading Community Hub Support:

One Reading Community Hub Support and Volunteer Line: 0808 189 4325

Do you need extra help during the Coronavirus outbreak - or do you want to offer a helping hand?

A new Community Hub has been created for Reading Borough Council residents needing additional support during the outbreak for those wanting to volunteer their time or services, and for businesses who have the resources to help support the community.

If you, or someone you know is in need of extra support:
Fill in our online coronavirus support form

or call,

0808 1894325 (freephone) from 9am - 5pm, Monday to Friday and 9am - 1pm, Saturdays and Sundays.

How services are affected where you live:

In response to the Government’s guidance on the social distancing measures needed to slow the spread of the virus, Reading, West Berks and Wokingham Borough Councils have made changes to many services with most civic offices now closed to the public.
Reading Borough Council:
West Berkshire Council:
Wokingham Council:

Messages and updates from Borough Council Leaders

Please follow these links:
West Berkshire:

Coronavirus Symptoms

The main symptoms of coronavirus are:

- high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
- new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
- loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

Most people with coronavirus have at least one of these symptoms.

Urgent advice: Use the 111 online coronavirus service if you have any of:
high temperature
new, continuous cough
loss or change to your sense of smell or taste
111 will tell you what to do and help you get a test if you need one.

Use the 111 online coronavirus service
Call 111 if you cannot get help online. Do not go to places like a GP surgery, hospital or pharmacy.

Babies and children
Call 111 if you're worried about a baby or child under 5.
If your child seems very unwell, is getting worse or you think there's something seriously wrong, call 999.

Do not delay getting help if you're worried. Trust your instincts.

How to avoid catching or spreading Coronavirus

  • Wash your hands with soap and water often – do this for at least 20 seconds
  • Always wash your hands when you get home or into work
  • Cover your mouth and nose with a tissue or your sleeve when you cough or sneeze
  • Put used tissues in the bin immediately and wash your hands afterwards
  • Try to avoid close contact with people who are unwell

Do not touch your eyes, nose or mouth if your hands are not clean

We are in constant contact with Reading Borough Council, other charities and the Home Office, and this approach is consistent with advice at this moment in time from Public Health England.

For further information, visit the UK Government website here:

Coronavirus Guidance Translations for Refugees & People Seeking Asylum

Medicins Du Monde have translated the latest NHS Coronavirus Guidance into 44 languages here:

Below are some of the most relevant translations for our community. Thank you Medicins Du Monde for sharing this.

Coronavirus Guidance Translations:
Albanian 13.03.2020
Arabic 13.03.2020
Bengali 13.03.2020
Dari 13.03.2020
Farsi 13.03.2020
French 13.03.2020
Hindi 13.03.2020
Kurdish Sorani 13.03.2020
Mandarin 13.03.2020
Pashto 13.03.2020
Portugese 13.03.2020
Spanish 13.03.2020
Turkish 13.03.2020
Urdu 13.03.2020
Vietnamese 13.03.2020

We will continue to update this page as the situation changes.

Thank you for you understanding and co-operation. Please stay calm and stay safe.

Reading Refugee Support Group